Privacy Policy

Last Updated: [DATE TO BE CONFIRMED]

Frenno Transport Service Ltd ("Frenno", "the Company", "we", "us", "our"), operating from Benin City, Edo State, Nigeria, respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website and services, in line with the principles of the Nigeria Data Protection Act 2023 and applicable Nigerian data protection regulations.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name;
• Phone number;
• Email address;
• Residential or business address;
• Identification information (e.g. driver's licence, national identification details);
• Driver information (e.g. driving history, assigned vehicle, payment records);
• Vehicle information (e.g. registration details, condition, documents);
• Investor/owner information (e.g. vehicles owned, payments received, payout details);
• Information you submit in an application (driver, owner, or otherwise);
• Documents you upload to us (e.g. photographs, identification, guarantor details);
• Website usage information (e.g. pages visited, actions taken);
• Device and browser information (e.g. IP address, browser type);
• Cookie information (see Section 6); and
• Records of your communications with us (e.g. emails, messages, calls).

2. How We Use Your Information

We may use the information we collect to:

• Provide our services to you;
• Process driver, owner, and other applications;
• Manage drivers assigned to vehicles;
• Manage vehicles and their documentation;
• Manage investors/owners and their vehicles;
• Communicate with you about your application, account, or our services;
• Maintain accurate business and payment records;
• Help prevent fraud, misuse, or unauthorised activity;
• Improve and maintain our website; and
• Meet our legal and regulatory obligations.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who support our operations (e.g. hosting, email delivery, record-keeping);
• Professional advisers (e.g. legal, accounting, or other advisers);
• Financial or payment providers involved in processing a transaction;
• Insurers, where insurance is arranged in connection with a vehicle;
• Regulators or government authorities, where required by law; and
• Law enforcement or other third parties, where legally required, or where we reasonably believe disclosure is necessary to protect our rights, our drivers, our investors, or the public, or for other legitimate business purposes.

We take reasonable steps to share only what is necessary for the relevant purpose.

4. Data Security

We take reasonable technical and organisational measures to protect personal information in our care against loss, misuse, unauthorised access, or disclosure. No method of storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, to maintain accurate business and payment records, and to meet our legal, accounting, or regulatory obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymise it.

6. Cookies

Our website may use cookies and similar technologies to help it function properly and to understand how the website is used. You can usually configure your browser to refuse cookies, though some parts of our website may not function properly if you do so.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their own privacy policies before providing any personal information to them.

8. Your Rights

Subject to applicable Nigerian data protection law, you may have the right to request access to, correction of, or deletion of personal information we hold about you, and to object to or request that we restrict certain uses of it. To make such a request, please contact us using the details in Section 10 below.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at Frennotechnologiesltd@yahoo.com, or by post at No 8 Upper Sokponba Road, by St. Saviour Junction, Benin City, Edo State, Nigeria.